AT&T says 75% of its network is restored
AT&T late Thursday morning said most of its network was back online. “Our network teams took immediate action and so far three-quarters of our network has been restored,” the company said. “We are working as quickly as possible to restore service to remaining customers.”
How to set up Wi-Fi calling on AT&T phones
As the widespread outage persists, AT&T is encouraging users to use Wi-Fi calling until full service is restored. Wi-Fi calling lets users call and text using a wireless internet connection.
To set up Wi-Fi calling, users can go to their Settings app on their phone. iPhone users should tap “Cellular” and Android users should click “Connection” and then users will be prompted to turn on the Wi-Fi calling feature.
AT&T says on its website that there is no extra cost for this feature. Once set up, Wi-Fi calling works automatically when you’re connected to a Wi-Fi that you choose.
Atlanta mayor says city actively gathering information to help resolve cell outage issue
Atlanta Mayor Andre Dickens said the city is “actively gathering information to determine how the City of Atlanta can assist in resolving this issue,” as local officials scramble to respond to the ongoing outage Thursday.
“Atlanta’s e-911 is able to receive inbound and make outbound calls,” Dickens said in a statement on X. “We have received calls from AT&T customers that their cellular phones are in SOS mode. Please direct all inquiries to restore service to AT&T.”
Massachusetts police: Do not call 911 to test your cell service
The Massachusetts State Police warned people not to test their phone service by placing 911 calls.
“Many 911 centers in the state are getting flooded w/ calls from people trying to see if 911 works from their cell phone. Please do not do this,” the state police said in a post on X. “If you can successfully place a non-emergency call to another number via your cell service then your 911 service will also work.”