AT&T says it has restored wireless service
AT&T said in a statement that it has now resolved the day’s massive service outage. “We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future,” the company statement said.
No indication of malicious cyber activity so far, US cyber official says
A US cyber official tracking the AT&T outage told CNN there has so far been no indication that the outage was caused by malicious cyber activity, but the investigation is ongoing.
Fewer than 5,000 AT&T customers still reporting outages
As of approximately 2 pm ET, fewer than 5,000 AT&T customers were still reporting outages, according to self-reported data tracked by DownDetector.
The FCC says it is investigating the outage
The Federal Communications Commission confirmed Thursday afternoon that it is investigating the AT&T outage.
“We are aware of the reported wireless outages, and our Public Safety and Homeland Security Bureau is actively investigating,” the FCC said in a statement Thursday afternoon that was posted on X.
“We are in touch with AT&T and public safety authorities, including FirstNet, as well as other providers,” the agency added.
WH: Federal agencies still working to get to bottom of AT&T outages
The White House says federal agencies are in touch with AT&T about network outages Thursday but that it doesn’t have all the answers yet on what exactly transpired that led to the interruptions.
National Security spokesman John Kirby said the Department of Homeland Security and the FBI were looking into the matter and working with partners in the tech industry to “see what we can do from a federal perspective to lend a hand to their investigative efforts to figure out what happened here.”
Kirby said that work was still ongoing. “The bottom line is we don’t have all the answers to that. I mean, this just happened earlier today. And so we’re working very hard to see if we can get to the ground truth of exactly what happened,” he said.